Shipping policy

PHILIO ANTHONY JAMES
Thank you for shopping with PHILIO ANTHONY JAMES. We strive to deliver all bag and luggage products with meticulous packaging and reliable logistics, ensuring every order is shipped correctly, well-protected, and delivered within standard shipping timelines.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our team conducts thorough product inspections and secure packaging for all luggage items to prevent scratches, deformation or damage during transit.
If we experience a high volume of orders during holiday seasons or promotional campaigns, processing times may be extended. Customers will be notified via email promptly if there are any significant delays in order processing.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout according to the package weight, size, and final shipping destination of your order.
Estimated delivery times:
Standard Shipping: 15 business days
Delivery times are estimates and may vary due to carrier delays, customs clearance progress, unpredictable weather conditions, logistical constraints, or public holidays that are beyond our control.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing full tracking information and logistics carrier details for your package.
Tracking details typically become available within 24-48 hours after shipment as logistics systems complete data synchronization for newly dispatched parcels.

4. Incorrect Address Disclaimer

Please double-check and confirm that your shipping address, recipient name, and contact details are accurate and complete at checkout before submitting your order.
PHILIO ANTHONY JAMES is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to our warehouse due to address errors or undeliverable information, additional reshipping fees may apply for re-delivery services.

5. Lost or Damaged Packages

Lost Packages:
If your package is lost in transit during delivery, please contact our support team within 7 days of the expected delivery date with your order number for a formal logistics investigation.
Damaged Items:
If your order arrives with damaged, deformed or defective bag and luggage items, please contact us within 48 hours of delivery. You are required to provide clear photos of the damaged items and original packaging. We will evaluate your case and resolve the issue as efficiently as possible.

6. Luggage and Bag Care Notice

All bag and luggage products require proper daily maintenance and usage. Customers should store, use and clean the items in accordance with conventional daily usage standards. PHILIO ANTHONY JAMES is not responsible for product damage caused by improper storage, overloading, rough handling, unauthorized modification or personal misuse.

7. International Shipping and Customs Notice

For international shipments, customs duties, taxes, or import fees may be charged based on the local import policies of the destination country. These miscellaneous fees are the sole responsibility of the customer and are not included in the product price or shipping cost.

8. Contact Information

If you have any questions regarding this Shipping Policy, logistics updates or after-sales problems, please contact us:
Company Name: PHILIO ANTHONY JAMES
Phone number: +1 402-336-0214
Email: support@digigizmotech.shop
Physical address: 14 Strawbridge Rd, Henrietta, NY 14467, United States